FAQs

GENERAL QUESTIONS

1. What is Zeiton?

Zeiton is a modern handbags store offering practical, stylish, and everyday-friendly bag designs.

2. Where are you located?

We operate in the United States.
Our fulfillment centers ship orders nationwide.

3. What types of bags do you sell?

We offer tote bags, crossbody bags, shoulder bags, mini bags, travel-friendly bags, and everyday carry handbags.

4. Are the materials stated accurately?

Yes. Each product description clearly mentions material type such as vegan leather, PU leather, or synthetic fabric.

5. Do your handbags come with a warranty?

We do not offer a formal warranty, but we do support customers with defective item replacements under our Return & Refund Policy.

SHIPPING & DELIVERY

6. Do you ship within the USA?

Yes, we ship nationwide.

7. How long does delivery take?

This is the combined time of handling and transit. From the moment you place your order to when it arrives at your door, the estimated delivery window is 5–9 business days (Monday to Friday).

8. Do you offer international shipping?

No, we don’t offer international shipping.

9. How can I track my order?

You will receive a tracking number via email once your order ships.
Tracking updates may take 24–48 hours to appear.

10. Can I change my shipping address after placing an order?

Address changes are only possible before your order is processed.
After the order ships, no changes can be made.

11. What if my package shows “Delivered” but I didn’t receive it?

Check with neighbors or building office
Look around your mailbox or porch
Wait 24 hours
Contact the carrier
If unresolved, contact our support team.

RETURNS & REFUNDS

12. What is your return window?

We accept returns within 30 days of delivery.

13. Can I return an item for any reason?

Yes, both defective and non-defective items can be returned if they are:

Unused
In original packaging
In resellable condition

14. Who pays for return shipping?

Defective/Incorrect Item: Zeiton covers return shipping
Non-Defective Items: Customer pays return shipping

15. How long does the refund process take?

Refunds are processed within 10 business days after we receive and inspect the item.

16. Do you offer exchanges?

Yes, exchanges are available for different colors, styles, or replacements.
Exchanges are processed once the returned item is inspected.

17. What should I do if I receive a damaged item?

ORDERS & PAYMENT

18. What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Union Pay
Google Pay

19. Can I cancel my order?

Orders can be canceled before processing begins.
Once shipped, orders cannot be canceled.

20. Why was my payment declined?

Common reasons include:

Incorrect card details
Insufficient funds
Bank security/verification issues
Try a different payment method or contact your bank.

21. Do you charge sales tax?

Yes, applicable state and local sales taxes are automatically calculated at checkout.

22. Will I receive a confirmation email?

Yes, you will receive:

Order confirmation after purchase
Shipping confirmation with tracking when shipped

23. My order has an issue, how can I contact support?

Email: support@zeiton.shop
Phone: +1 (212) 746-8229
Support Hours: Monday–Friday | 9:00 AM – 5:00 PM (PST)

Business Details

Business Name: Zeiton
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)
Business Mail: support@zeiton.shop
Business Phone: +1 (212) 746-8229
Business Address: 555 Flushing Ave, Brooklyn NewYork 11206, United States