Return & Refund Policy

Last Updated: January 9, 2025

At Zeiton, we are committed to providing every customer with a clear, fair, and hassle-free return and refund experience. This policy outlines eligibility rules, timelines, process steps, and customer responsibilities to ensure transparency and customer satisfaction.

1. Overview

Zeiton offers a smooth and transparent return policy for both defective and non-defective items. No restocking fee is applied, and exchanges are available as long as the item meets our return criteria.

Key Points

  • Return Window: 30 days from delivery
  • Refund Processing Time: 10 business days after we receive the return
  • Restocking Fee: 0%
  • Eligible: Defective + Non-defective items
  • Exchanges: Accepted

2. Eligibility for Returns

To qualify for a return:

  • Item must be returned within 30 days from the delivery date.
  • Product must be unused, in original packaging, with all tags and accessories included.
  • Defective and non-defective items are both eligible.

Note:
If an item shows signs of wear, damage, alteration, or missing components, it may not be eligible for a full refund.

3. Types of Returns

A. Defective or Damaged Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving your order.

Contact:

  • Email: support@zeiton.shop
  • Phone: +1 (212) 746-8229

Please provide:

  • Order number
  • Product name
  • Description of issue
  • Photos/videos showing the defect

Zeiton will guide you through the return or exchange process.
Return shipping for defective items is covered by Zeiton.

Available Resolutions

  • Full refund
  • Exchange for the same product
  • Exchange for a similar product (if original is unavailable)

B. Non-Defective Items

Returns for reasons such as “changed mind,” “wrong color,” or “not as expected” are accepted if:

  • The item is unused and in its original packaging
  • The return is initiated within 30 days

Return shipping cost for non-defective items must be paid by the customer.

Refund is issued only after the item is inspected and approved.

4. Return Process

How to Return an Item

  1. Contact Customer Support
    Email: support@zeiton.shop
    Phone: +1 (212) 746-8229
  2. Provide Return Details
    • Order number
    • Item(s) being returned
    • Reason for return (defective or non-defective)
  3. Receive Return Instructions
    Our team will send you the return address and label instructions.
  4. Ship the Item
    • The customer is responsible for securely packaging the item.
    • Return shipping cost depends on the return type (see below).
  5. Inspection & Confirmation
    Once received, we inspect the item and notify you about approval or rejection.

Return Shipping & Label Responsibility

Change of Mind:

  • Customer pays shipping
  • Customer prints & attaches label

Wrong Color/Style Ordered by Customer:

  • Customer pays shipping
  • Customer prints & attaches label

Damaged Item Received:

  • Zeiton covers return shipping
  • Customer prints label; Zeiton pays courier fee

Incorrect Item Shipped by Zeiton:

  • Zeiton covers return shipping
  • Zeiton provides a prepaid return label

5. Refunds

Processing Time
  • Refunds are issued to the original payment method
  • Processed within 10 business days after we receive and inspect the item
What’s Included in the Refund
  • Full price of product(s) returned
Shipping Fees
  • Original shipping fees are non-refundable, except when:
    • The item was defective, or
    • Zeiton shipped the wrong item
Refund Delays

Depending on your bank or payment processor, refunds may take additional time to reflect.
If the refund doesn’t appear within 10 business days after approval, please contact customer support.

6. Exchanges

Exchanges are accepted for:

  • Same product
  • Different variants (if available)
  • Similar-value product (customer’s choice)

Conditions:

  • Exchange follows the same process as returns
  • Item must be received and inspected before sending replacement
  • Customer pays shipping for non-defective exchanges

7. Customer Responsibilities

Customers must:

  • Provide correct return information
  • Package items securely
  • Pay return shipping for non-defective returns
  • Keep return shipment proof (receipt + tracking number)

Lost Packages:
Zeiton is not responsible for lost return shipments caused by customer packaging errors or incorrect addresses.

8. Special Cases

  • Partial Returns: Refund applies only to returned items
  • Bulk Orders: Each item must meet eligibility criteria
  • Holiday/Peak Season: Processing time may be longer

10. Additional Notes

  • Items not meeting eligibility criteria will be returned to the customer.
  • Customers should always keep tracking proof of their return.
  • Zeiton reserves the right to update this policy without notice.

Business Details

Business Name: Zeiton
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)
Business Mail: support@zeiton.shop
Business Phone: +1 (212) 746-8229
Business Address: 555 Flushing Ave, Brooklyn NewYork 11206, United State

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